Typically, I ask you to provide one teaspoon of ashes per 4 keepsakes however only a fraction of this is actually used and anything unsused will be returned with dignity to yourselves. If you prefer collection/drop off in person I am happy to open the urn on your behalf and return your loved ones ashes where they belong.

Breastmilk jewellery is deeply personal and symbolic, but it’s not everyone’s cup of tea. Some people might feel uncomfortable with the idea of turning bodily fluids into keepsakes, while others may prefer more traditional mementos. It also requires a process to preserve the milk, which might not appeal to everyone. Ultimately, it comes down to personal preference and what feels meaningful for each individual

The overall lead time is currently 3 weeks. I do offer a fast track service for those who prefer to have their loved ones back with then ASAP.

For everyday resin keepsakes,

1. To order, you can select ANY jewellery design from my shop

2. Select colour and size if applicable and add item to your basket

3. You will be asked to fill out a information form which gives me more guidance in creating your piece. You can include your loved ones name and any further information you would like to give me - I care about your stories so please feel free to share as much as you like (THIS IS OPTIONAL)

4. Once the item is paid for, we will discuss how to get your inclusions to me (either via postal service of drop off to my Crediton workshop)

5. Once your keepsake is made, you will be the first to know so delivery/Collection can be arranged- I usually try to send lots of progress videos/pictures in the meantime!

For Glass keepsakes, you will need to contact me.

For Fully bespoke items you will need to also contact me.

For Breastmilk items you can find out here.

At FMNK, I strive to balance the visibility of your loved ones' ashes with a sense of discretion. Rather than prominently displaying large fragments, I prefer a more delicate approach. This is my personal preference for showcasing ashes. However, if you would like the ashes to be completely invisible, please mention this in the 'additional information' section when adding items to your basket.

YES! of course, I am a jeweller and silversmith so I can make a lot of very unique and special things. I can turn most of your ideas to life wether that includes engraving, setting precious gemstones into a ring or turning your old jewellery into something new.

I highly recommend that ANY thing of sentimental value is sent via Royal Mail Next day delivery. This costs under £10 and is guaranteed to reach me before 1pm the following day. (UK Mainland ONLY)

If you do not receive any confirmation within 3 days of you posting NDD, please do get in touch to check your inclusions have arrived safely.

Please check your jewellery carefully upon receipt and in the unlikely event of a fault, notify us of this within 7 days of delivery. The item should then be returned to us so we can rectify the fault asap. The item should be sent using an appropriate Royal Mail service and your return postage costs will be refunded.

Should your jewellery require repair within the first 12 months from purchase then we will repair the item for free, however you will need to bear the cost of returning the item for repair.

Please note that this guarantee does not extend to general wear and tear, such as a dents, scratches or worn leather. Nor does it extend to jewellery which has been lost or which has clearly suffered mis-use or inappropriate force.

To find out the FULL warranty/return and refund infomation click here.

T&C can be found here.

In most cases we will be able to help repair jewellery made by us either free or at a very reasonable cost - get in touch.

We do not offer a repair service for jewellery purchased elsewhere.

Handmade silver and gold jewellery requires care to keep it looking it's best.

We provide a complimentary anti-tarnish polish cloth with each order, which should be used each time you wear your jewellery to prevent tarnish from forming. You will need to replace the polish cloth from time to time.

If you find that your jewellery is looking a bit discoloured or worn you can find some in depth care instruction here.

Precious metal, particularly silver, is subject to tarnish. Tarnish is not a sign of silver being poor quality, but simply a chemical reaction between silver, moisture and sulphides, present in the air and on your skin.

Mass produced jewellery is often coated in various chemicals to provide a temporary barrier against tarnish. This barrier wears away after time, creating an illusion that the jewellery only tarnishes after a long period of time. Hand made jewellery is not coated in these chemicals, so you will need to clean your jewellery from the beginning.

The good news is that tarnish can easily be prevented, and it can also easily be removed. It's best to prevent tarnish getting a grip by gently cleaning your jewellery with an anti-tarnish polish cloth after each wear. We provide you with a complimentary anti-tarnish polish cloth to get you going, but this cloth will need replacing from time to time.

You should also store your jewellery in the box provided, which has been specifically made with materials that don't cause tarnish.

If a piece has become very discoloured then the simplest solution is to use a silver polish cream or silver dip at home - My recommendation is haggertys silver cleaner bath. If you are struggling to return the shine to tarnished jewellery we offer a clean ing service.