Privacy Policy

HOW WE USE YOUR PERSONAL INFORMATION

We will use the personal information you supply when placing an order, so as we can complete and fullfill your order..

If you have sent an inquiry to us will use the information you've provided to respond.

We may contact you by phone or email or other means, To notifying you of delivery status, updating you on stock availability or informing you of changes to your order.
You cannot opt out of these communications.But we will not combine these communications with promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

WHAT INFORMATION DO WE HOLD?

We hold the personal data that you supplied in the course of placing your order or inquiry.

The data normally consists of: product information, loved ones information, personal details (eg birthdays/death date) transactional information, name, address, phone number, email, special delivery instructions,plus other information supplied by you to successful complete order.
We do not hold any payment card details for any longer than is necessary to complete your order then they will be destroyed

HOW WE HOLD YOUR PERSONAL INFORMATION

We will retain the personal information you supply to us in the course of submitting an order or an inquiry, for the purpose of fulfilling that order, responding to or processing that inquiry.

If you place an order, we will retain an electronic copy of your invoice data for the period required by H.M.R.C, after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

YOUR RIGHTS

You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

You can exercise any of these rights by contacting myforgetmenotkeepsakes@gmail.com